I got my bed few weeks ago….not life changing. I’m so disgusted with my E8($7,000 plus) nightmare. Price. very poor representation of product.did not get what I was led to understand I would get. We both wake up with lower back pain all the time now. Money down the drain! 4. The personal comfort bedding great. We bought sheets and pillows and that was the only thing we were told was non exchanged. I purchased this bed Jan 2019. It’s absolutely true that none of us should have to discover the quality issues in this way, but at least there is an inexpensive way that may change your experience from discomfort to comfort with the purchase of a good foam product to zip into the mattress cover for under $100 instead of making this major purchase a total loss. But even with the fresh setting for a day or two, still wake up with pain. The bed is cheaply made and I couldn’t justify keeping it. Lesson learned!! As soon as you sit on the bed you can feel the air mattress under the foam. However, the pillow top went flat eventually after about 5 years maybe 4. Could you share your attorney’s suggestion? That was not explained to me in the store. The new ones are wonderful. I’m just starting to look for our options to fix this problem. extremely poor service !!!!!! We purchased a flex top king I series bed two years ago this coming February. Very dissapointed, Their return policy is awful. We contacted the company again and they sent a replacement at no cost. I’m only 42 and I feel like I’m falling apart. If a CLASS ACTION LAWSUIT becomes available, please contact me. Get something in the middle and watch for a holiday sale. Clearly customer service doesn’t want to try the cheaper options first. they picked the mattress up but we now have a base and don’t know what to do next. I love my bed and will keep it. I was a little embarrassed when I opened up the boxes and saw what I paid $3500 for. If you do decide to try this mattress make sure you’re fairly certain or willing to pay $400+ to try. Pressure points everywhere. We have mostly loved the bed. Thankyou for posting. She wanted to see if the foam on my side had deteriorated. Relieve back pain and improve sleep with these top-rated mattresses for a bad back based on testing and user reviews, including Casper, Purple, Saatva, Puffy, and Nectar. I too noticed I’ve been getting back pains. We have only had the bed a year! Never had an issue with bed bugs. I’m going to see if I can find a topper to help with all this pain. you need a degree to assemble the twin bed and i got NO help from customer service in chat. 1. Wear and Subsequent Replacement of Parts In fact every bed has an air cushion inside. I’m with you Felicia. It’s not snuggly so we spent another $125 for a mattress topper from a different company. Do you know of a place where we can start a complaint in attempt to get our money back for the base that we were not told about the exchange. The bed feels no different than the one that I already have. Do not make the mistake we did, don’t buy this glorified air mattress. I told them I had already seen a generic replacement pump online (airbedrepair.com) for less than $300. I tried to lodge a complaint and no one would acknowledge me. I too, have had all the listed problems. Overall, it’s important to remember there are two sides to every story, and for every poor review, there was typically a great review of a Sleep Number product. A new top foam pad is $170 at this discounted rate, and a new mattress cover is $1200. The 100% customer service is a joke. I will be contacting them about this bed. We had the Select Comfort for 23 years with few problems after I re-installed it to keep the hoses from crimping. I have many of the same problems with the bed as have listed above: Mattresses shifting off base. It is terrible and now we are getting the sagging in the middle. At my age I should have known better I’m over 80. Due to the adjustable firmess both me and hubby can sleep together again. I bought a sleep number bed in 2001 and it was pretty awesome but pricey. Hate this bed but haven’t gotten rid of it because feel guilty spending so much on a bed! The reason this needs to be clarified now is that the salespeople have been trained to use confusing language to make you feel like it will only be $199 total. I’m 350+ back sleeper. They told us, we have a 20 years warranty on the entire bed. Good luck if you read this and buy one of these Sleep Number beds anyway. I can’t really recommend a bed, but I can tell you which one not to buy. We bought this SN in hopes of helping my wife’s lower back pain. Leave and come back after trying something else. And read the fine print about their “25 year” warranty, too. We were so excited to get this bed and can’t believe how poor customer service and the bed actually are. By Dennis Thompson HealthDay Reporter. I agree with every post I’ve read on this site. I’m supposed to pay about $750 to repair my bed after 5 years of minimal usage since I sleep at my girlfriends often. While the site has a good support section with videos and content to help troubleshoot issues, many unhappy campers only spoke about how things would break down every few years: “After a few years, the bed required $600+ in parts (new side and center foam, the mattress cover itself (stitching on the seams separated) and an air pump (the controller died, but you have to buy an “assembly” that includes the pump and controllers)”, 4. We spent almost 6,000 dollars on a sleep number bed. In fact I love it and my husband loves it. I’m unable to stand another night on this thing. Hello my name is Eddy, I can’t help you with the Air losing pressure but I can tell you the reason your back hurts you got to lower pressure and low pressure sleeping on your side is going to make your back hurt trust me I found out the hard way try increasing the pressure even though it might not be comfortable but I bet you’re back will get better just trying to help. The most common issue customers take with Sleep Number is the price of its products. After just reading this and other sites with customers saying that they also have mold problems, thinking it would be best to just throw it out. And, yes, I have had to replace the pump already at $300. Then we noticed that the zipper on the mattress cover ( which holds it all together) would not hold together. I find your answer very confusing. Plus, my back hurts. Can’t tell how much I appreciate your comments. I have a back injury and problems with my legs, but with my new bed I sleep like a baby. So if there is a law suit, I want in. I have been contacting Customer Service for over three years. Thank you for the read. Like others have said, this is an overpriced air mattress and I would not recommend to anyone. my mom who is a professor understood the same thing when we were questioning if we will be able to return the “bed” they said yes you just have to pay $200 for the bed to get picked up. We highly recommend sleep number. I have called twice for them to come get this bed and they just don’t want to do it. Yup Breakdown or Malfunction? Hey Barb, what other base companies would you recommend? I find my arms are not as sore. 3. And the side that I slept on it started to leak. It has helped but, it still moves daily. One suggestion I would make for those who are experiencing upper body soreness with an adjustable base bed is to think where to place your rear end. I too hate it and over paid for the worse bed I have ever had! OMG. Essentially they deployed new technology knowing it would make all the universal remotes in the market place not function. I’ve bought less expensive foam pads but they don’t last. ❤️ I don’t notice big air leaks or any of the other complaints. This fabric was used In the production of light weight sleepwear for women and children!! The most prominent complaint throughout all Sleep Numbers reviews was talk about the “trench effect,” which is when the bed sags in the middle and one or both people on the bed slide into it. I can’t believe the better business bureau has not received a million complaints. This bed has ruined my sex life. I can barely walk I can’t sit down at all with out being in terrible pain, I get up every 45-60 min. Absolutely ridiculous! When I filled out the form I was told sign here and initial here here and here. In 2012, I paid over $7OOO.00 dollars for a king size sleep number bed with all the bells and whistles. Good luck & hope this helps. The investment was not worth it. Had a Select Comfort (the original name of the company) Queen setup for 25 years. Here are the five most common sleep number problems we found to consider when researching if Sleep Number is right for you: 1. Are you still liking the full King Split? We have a sleep number bed also and I have been worrying that when I make the bed I will knock out the tube that puts the air into the mattress. Imagine that? You have to call Sleep Number Customer Service. Since that time, the remote has stopped working, the mattress won’t adjust settings at all, the pump needs to be replaced, and the massage feature won’t turn off which means I must disconnect the bed. I too believed the hype but sad to admit, I did not do my due diligence. The one complaint we have is the trenching effect. Since joining the team at Sleepopolis, she quickly learned how critical sleep is, and enjoys researching how certain sleep products and techniques can improve our lives. Buy a regular bed, this is like a car that wears out part by part. After correct installation he informed us that sleep number was selling x12 mattress for less than 2000 (we paid 12000) due to slow selling and too many complaints . Normally I review everything. In fact, I woke up in pain every night I slept on the sleep number bed. Sleep number techs are saying that it’s Cox cable router issues…..I’m so done with all this bullshit from sleep number. I’ve had my bed for some years now and can confirm THE TRENCH EFFECT IS REAL. Founded in 2014, this site is dedicated to bringing you the most comprehensive sleep-industry information on the web. 5. We need to file a group claim against sleep number and get our money refunded! I replaced it with a quality foam for under $100 and it is like a new bed. They also charge you for shipping back to them . The presence of Sleep Number bed issues gives people the impression that this heftily-priced mattress might be a little too overrated. 2. This is on top of a $200 delivery fee! But that’s perfectly proper and the setup is even more stable than the previous setup. I bought it from a man who couldn’t return it because of the mattress/frame issues but had decided he wanted something else for his guest room, basically a brand new bed – for a steal. After many phone calls, the installers were forced to return and retrieve the mattress. It was dark green and about 6-8″ when blown up. No matter what setting it was not comfortable. I will say there is a little space in the center of our two sides are unequal, but who doesn’t like to sleep close to their husband? So we had to unhook the pump and quickly put in the plugs so we could try to sleep on it. Yup Glorified Air Mattress? Ouch. Would never recommend these beds ever. The bed is very uncomfortable. Because there’s a decent amount of set up and technology that comes with a Sleep Number—including a hose, pump, and remote to work the adjustable air chamber—the bed is naturally susceptible to breakdowns, especially air deflation. She is also a marketing consultant, where she works with impact-oriented startups to build marketing and editorial strategies. Even that is understandable because of the length of time we’ve had it. In fact, I had two friends interested in buying the bed and advised against it. After 30 days if you are not completely satisfied with your purchase you can return/exchange it. I purchased a Sleep Number Bed in 2017 and what drove me to it was all the rave reviews. Guess I will have to call customer service and go through the entire set up again. He found that helped. I also tried buying pillows fro them and they’re expensive with no support. We’ve replaced the pump twice, changed router three times and still can’t connect. We love it! It is extremely hot when sleeping on it. I have owned my sleep number for 10.5 years. We have a split king and both my husband and I feel like we are rolling off the bed . Buyer beware!! 3. What a waste of money. The most prominent complaint throughout all Sleep Numbers reviews was talk about the “trench effect,” which is when the bed sags in the middle and one or both people on the bed slide into it. The taller air bladders or "upgraded" layers of padding are not necessarily desirable. Worst of all, we spent $2,000 for our King SN bed and $700 for the Serra. When I received it I noticed that it was not the same as my previous foam purchase. Never recommending this bed to anyone again. I wish I could agree about “the best bed ever.” We felt we needed a new bed and gave our old mattress to mother in law. Likely going to buy one of the MIaB’s and cut my losses. My back was so sore most of the time I would wake up crying. I saw our new bed in the delivery truck laying against the old beds that had been picked up. We do not have problems with the comfort of the bed and sleep very well on our bed. 00 The service for this company is horrid. 6. The sentence they have been trained to say is “We will remove $199 from the purchase price and refund you the difference.” Well, the majority of us think the purchase price is the grand total you pay when you walk out of the store (which is Price for the bed plus the $199 delivery fee.) In the end we ended up going with a memory foam bed (came down to Tempurpedic vs Nectar) and ended up going with the $700 Nectar which is a gazillion times better than the overpriced Sleep Number. $2200 plus shipping. I purchased my bed in 2012 and 3 days ago found mold growing between the air chamber and top foam. I wake up with back and hip pain. I have not one, not two, but THREE mattress toppers on my 19-year-old sleep number bed. We’re so grateful to you (our readers) for taking the time to appreciate our hard work, and we hope that we repay you by helping you best tackle the most important (and often least thought-about) 8 hours of the day. We ordered a water bed “kit” to convert it to a Select Comfort when purchasing the original mattress. We absolutely hate it! We purchased a sleep number after Christmas 2019’ and I have slept WORSE than I have in years! I declined and was issued a return number but it is going to cost me $411 because they will not refund $199 delivery and are charging me an additional $212 to have bed picked up. Here are the five most common sleep number problems we found to consider when researching if Sleep Number is right for you: 1. The pump quit working, but since it was past the 2 year warranty, customer service said I would have to purchase a replacement for $300 but since it was “so soon” it would only cost $103.00. If someone sits next to you while laying down it becomes extremely uncomfortable. My recommendation is that unless you fancy a bed that has the construction of something McGuiver threw together in 45 mins, steer clear of Sleep Number and don’t buy into the hype. We are glad we could provide you with another side of things. His bed was less slept in then mine. I inherited a sleep number bed that was purchased in 2003. I was only going to owe the return pick up fee of reduced $100.00. Those are too small to fit over the end of where they are supposed to go. We were told there was a 25 year warranty on the bed. I tell everyone who asks – don’t waste your money. We purchased a split king because back then I don’t think they made a bed without the split where both sides adjusted individually. Customer service has been more than kind and responsive to us. Bought high end adjustable (like that part), but the mattress has almost no padding. We took a trip to the store to ask them to open their i8 on the floor so we could see what foam they have and the salesman refused. They sent me some (free amazingly). It’s perfect. It’s very hard to change the sheets because of the wood side boards but it’s our guest bed so I don’t change the sheets that often. Initially, they were going to charge me $99 to send someone out. Such problems can cause discomfort and undermine sleep quality. We are moving into our new house In 2 weeks ! We tried the bed in store, and ours feels nothing like it. Sadly the customer service was even worse than expected, I’ve only had the bed 5 yrs which is incredible ive lasted this long with my back and neck injuries, Which I bought the mattress specifically for. Don’t Trust Them. My husband bought it hoping it would help his back. Sometimes we could find the leap by putting sections of it underwater (you need to be careful because of the pump) and see air bubbles and just fix it with a patch, other times that didn’t work so well). I called customer support and after an hour of troubleshooting, I was told they could send a tech out for a cost to us of $199.99. Every day she cries of pain sleeping on the mattress. I can only return the mattresses. She is professional and honest. 3. The customer service is worse! Never again and will certainly not recommend them. I think that review will be go viral! I will never buy another item from Sleep Number and I will tell all my friends to not purchase a bed from that company. I have had my sleep number bed for almost ten years. This is my magic bed. We paid $8000 for this bed, and it has aggravated my post-polio condition. Foam will always degrade over time, regardless of branding. The worst thing is I convinced a couple of my friends to buy their beds. This is the absolute worst mattress ever. I’ve been able to sleep on it the first 3-4 days then the air would not hold in the left side. He prefers a firmer bed but I do not! I have back problems, and every night in it is really bad. Sorry I don’t know the brand. After several doctors and thinking it was everything from spiders to fleas to the softener we find out we have bed bugs. We bought our sleep number a month ago and sleep great the best night sleep my wife a and I have had in long time. It really is an air mattress with foam on top. Usually, scammers and thieves of this magnitude are caught and prosecuted to the fullest extent of the law. He used a car camping air mattress that had an attached pump. In my opinion this product is over priced for the materials that are used to manufacture this bed.I have experienced mattress issues from get-go.c/s always sends me parts with no hassle,but I feel as though this is the R&D location. it costs $3,100. ” Consumers, I purchased a very expensive mattress, and my warranty is for life. I’m looking for another mattress that can give me relief from the constant neck and back pain I feel. I only needed the right side. All I can say is buyer beware. Had a disgusting experience with the customer service reps at SleepNumber. I am sleeping in the spare bedroom away from my husband because of the pain this mattress causes my back. A joke……….. Another problem with the Sleep Number bed is that when you buy a new mattress from another company, they don’t want to deal with removing the SN bed. Sleep number needs to sell replacement parts for the internal pump parts. How to turn on Responsive Air™ technology, 360 Smart Bed Headboard Bracket Installation Guide, Troubleshooting my Traditional FlexFit™ Base, Troubleshooting My 360 Smart FlexFit™ Base, Recall Information: Foot warming on Sleep Number 360® Smart Bed, 3 reasons getting your bed online is important, Editing, Removing, and Restoring Your SleepIQ Sleep Session. I set it to 50. This bed is the best investment we ever made. I do not want the trenching effect any longer. It’s amazing to me how this company is staying in business. I’m so sick of this!!! I’ve had my King for 12 years and still love it! For the money the pump should be of higher quality. Yes, I signed the paperwork so I’m out $3,100 plus tax. It is on an angle. The edges break down, the foam insert is destroyed at the edges. Sounds like cheap products and a money making scheme at work! I truly hate this bed with a passion and I’m stuck with it for decades to come. No support even at the highest number and just overall very uncomfortable. I reset the pump. Those of us who have these beds might have seen this fault and now the bed has lost it's … A 2 year old 7K bed……..and I’m going to end up throwing the bloody thing away and get a “real” bed. I can’t believe people can sell these beds or work for this company with integrity. stay away from this company. At least 20% of Sleep Number bed owners report having over the span of ownership at least one durability problem – such as a leaky air chamber, broken air pump, malfunctioning controller, deteriorating comfort layer, bulging sides, compressed foam borders and failing edge support. I’ve attempted the settings from 35-100 and it just doesn’t feel right. Sleep Number bed is a big rip-off. They are a pain in the caboose if you need to move the bed. I have the King 2 twin–constantly find my self in the “trench” and nothing I have done to stuff the middle has helped–after 1.5 years—poor help from technicans, I belive that I have model E which was discontinued–why?? If you have to keep it at a setting of 40 or lower, it will look like a saggy 50 year-old mattress when you get out of it, requiring you to inflate it every day so it looks acceptable. Use a. .We finally said enough .. Wow! Never had this problem with my Serta mattress. So now we have 4 remotes on the nightstands to work the bed :(. Ha! Never slept better. I get that. I do not want it replaced either as I would not trust another one of those beds. They did not have anything in the store at the time we purchased this bed to cover up and make it look right. Good to know that I’m not the only one experiencing the “trench effect” we’ve had the bed for a few years and I’m hating it so much now. I’m thinking the full split will potentially prevent the “sagging” issues some people describe on the half split because it has 2 air bladders. DO NOT BUY THIS AIR MATTRESS – that is exactly what it is. Some will enjoy it but with costs & others will hate it along with the same costs. Furthermore, the bed will periodically inflate and deflate waking us up from sleep, making the matress as firm as a rock. Have you been able to fix this? The bs in their commercials should be considered a CRIMINAL OFFENSE. The base is so heavy it’s difficult to move. I think we all should get together and sue the company. My issues with this bed would fill a library so I will just stick to my major problems: COST as its relationship to the “LACK OF QUALITY OF THE PRODUCT”. I miss my sleep. As many of you say, it’s just an air mattress and like many of you I’m falling into the middle of the bed. We have had ours about 5 years, and paid $5k for it (on ‘sale’) and I’ve never liked it. NO ONE said anything about a $200 return fee either. All I needed was a small white female connector for a hose, and I was told that I had to purchase a new pump and hose system for $200 (under partial warranty)! I called to complain and got a full refund. I was misled. The $400 bucks they get for delivery and return probably covers the cost of the bed anyway. Every time my husband gets out of bed I have to set both sides to different numbers because I roll into the trench that feels like I’m sleeping on a plank of wood. The hope is once you find your perfect sleep number, you know exactly how your mattress should feel to enjoy deep sleep. Honestly, it is just a glorified air mattress. The bed itself is akin to something my husband could have thrown together in the garage with a few camping mattresses, a couple of 2×4 and a inflatable bed hose. Sometimes it can be the air sacks could have small holes causing them to leak air causing the pump to overwork it self and to wear out prematurely. We really like our sleep number and would buy again in the future. I also agree that a class action lawsuit is needed! We had already checked the possible reasons for the problem, and got no useful help from the chat. I really wish I had seen this web-site before purchasing a sleep number bed. We were supposed to see both items on February 20, so I called and asked where the delivery is and was informed that they do not have me scheduled for a delivery. I don’t even want to deal with customer service. Fast forward over 12 years we have spent thousands on high end toppers, padding of latex, padding of gel, etc. Needless to say, this hasn’t happened. I’ve had it for just over a year now and I’ve gotten to the point where I only get 3-4hrs of sleep a night due to the uncomfortableness of it. Hotel, bed and breakfast and timeshare properties. 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